The role of a Telco Field Engineer at Canonical

The telco industry is moving to software-defined services. This transformation is driven by open source software, cloud computing and the move to VNF / CNF approaches. Canonical Ubuntu is a key platform for telco innovation, and we are growing our team of specialists who work in the industry to accelerate the change.

Canonical enables operators and communications service providers to embrace this new world, with a focus on platforms such as Ubuntu, OpenStack, and Kubernetes, and reusable, high quality automation for operations at scale.

As part of the Canonical Field Engineering organization, you will lead customers through the design and delivery of OpenStack, Kubernetes, and software-defined networking solutions. Your passion for open-source technologies will enable customers to understand and operate advanced infrastructure substrates to meet the demands of 5G and beyond. This role is a hands-on role where you will both design and implement solutions.

Location: Remote-based, Americas

What your day will look like

• Match customer requirements to advanced capabilities in the VNF/CNF/NFVi/NFVO/VNFM/VIM/MEC space
• Provide technical pre-sales consulting to Service Provider teams
• Design and implement telco-grade open source multi-tenant private clouds and micro clouds
• Deploy cloud solutions for our customers (OpenStack, Kubernetes, MAAS and Ceph)
• Investigate, report and/or fix software defects uncovered during customer deployments
• Demonstrate advanced Infrastructure as code (IaC) techniques relevant to telco (automation scripting, terraform, etc.)
• Learn model-driven operations with Juju charms for Kafka, Hadoop, PostgreSQL, MongoDB, NGINX, and more
• Help customers adopt advanced Bare Metal, Public, Private and Hybrid Cloud solutions
• Learn from customer engagements and drive meaningful product improvements
• Shape our roadmap to accelerate our growth in the telco market

What we are looking for in you

• Python software development experience (mandatory - intermediate level)
• Terraform automation experience
• A thorough understanding of the telco NFVi (VIM), NFVO, VNFM and MEC space
• Technical understanding of key telco technologies like CPU Pinning, NUMA, SRIOV, DPDK, etc
•  A thorough working understanding of the architectures and infrastructure of MNOs and CSPs
• Working knowledge of Mobile Packet Core, Radio, VAS, OSS/BSS
• Understanding of best practices for open source technology in telco virtualisation
• Working knowledge of Linux, Openstack and Kubernetes networking
• A passion to automate and improve all aspects of open source products and tooling
• Ability to lead complex projects from start to finish
• A collaborative attitude with a keen eye on customer success
• Excellent communication and presentation abilities
• Able to travel up to 50% of the time for events, customer meetings, project delivery

Additional skills that you might also bring

• Second language
• Track record of open source contributions 

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.  

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

• Fully remote working environment - we’ve been working remotely since 2004!
• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at ‘sprints’
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis 

and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

Requisition ID: 811