‹ Back to list ‹ Back to role description

Graduate Customer Success Manager APAC

Home Based - APAC

The role of a Graduate Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and committing to providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a the portfolio assigned. Ubuntu is chosen by thousands of new users every month. This is our responsibility to ensure the best user experience for them through problem solving, onboarding, enablement and value realisation, the all the way to success. Through collaborative problem solving and participation in campaign efforts, you will connect with a large range of users of Canonical’ products and identify our future champions.

Location: This role will be based remotely in APAC.

What your day will look like

A strong focus on supporting customers by finding solutions to ticket requests.
Enrich documentation about problem solving, Q&A, onboarding materials.
Drive campaigns targeting multiple customers through digital touch-points and activities.
Identify high potential as well as high risk customers from newly onboarded users or customers
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Engage with your portfolio of customers to ensure risk identification
Collect feedback from customers and format them for review by the product team

What we are looking for in you

Customer-facing experience
An empathetic individual with a natural drive to help others
Passion for technology, infrastructure and Ubuntu in particular is a must
Excellent presentation skills
Strong organisational skills, ability to structure and constantly update documentation
A team player capable of interacting with all departments internally

Additional skills that you might also bring

Fluency in a language other than English

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Graduate Customer Success Manager APAC

Home Based - APAC

Apply for this role

Required

First Name Last Name Email Phone Resume Cover Letter During this application process I agree to use only my own words. I understand that plagiarism, the use of AI or other generated content will disqualify my application. Why is Customer Success important to you? Which relevant skills for the role do you think you have developed and how? Please explain our products and services in a single sentence. What was your bachelor's university degree result, or expected result if you have not yet graduated? Please include the grading system to help us understand your result e.g. ‘85 out of 100’, ‘2:1 (Grading system: first class, 2:1, 2:2, third class)’ or ‘GPA score of 3.8/4.0 (predicted)’. We have hired outstanding individuals who did not attend or complete university. If this describes you, please continue with your application and enter ‘no degree’.

Universities around the world score degrees in different ways. Please indicate your result, or expected result if you are close to graduation, along with information about the grading system.

How did you perform in mathematics at high school? How did you perform in your native language at high school? Please share your rationale or evidence for the high school performance selections above. Make reference to provincial, state or nation-wide scoring systems, rankings, or recognition awards, or to competitive or selective college entrance results such as SAT or ACT scores, JAMB, matriculation results, IB results etc. We recognise every system is different but we will ask you to justify your selections above. Have you recently graduated (within last 1-2 years) or are you about to graduate from university?

If you are freshly graduated from university with no work experience or if you have already worked not more than 2 years, you applied to the right position. If you have more experience please apply to the Customer Success Manager role (not Graduate)

What time zone are you in? We expect all colleagues to meet in person 2-4 times a year, at internal company events lasting between 1-2 weeks. We try to pick new and interesting locations that will likely require international travel and entry requirement visas and vaccinations. Are you willing and able to commit to this?

Please note that if you require any accommodation for travel that relates to a physical disability please do let us know during your hiring process and we will be happy to discuss your requirements further.

Website LinkedIn Profile Please confirm that you have read and agree to Canonical's Recruitment Privacy Notice and Privacy Policy.

Recruitment Privacy Notice

In which country do you currently work?

Please select your current location from the dropdown.