--- title: Support | OpenSearch description: "Get support for OpenSearch, from Canonical. 24/7 or weekday support\ \ and up to fifteen years security patching per release\n track." url: https://canonical.com/data/opensearch/support?format=md --- # OpenSearch support We are experts in OpenSearch. From providing everyday support to offering hands-on assistance for complex projects, our experienced database performance specialists are prepared to assist you with any challenge. Deal with issues faster and guarantee the ongoing performance of your deployments with 24/7/365 consultative OpenSearch support. --- [Contact us](https://canonical.com/contact-us) [Download the datasheet](https://assets.ubuntu.com/v1/6dc3440a-Charmed%20OpenSearch%20-%20Datasheet%20-%20amended%2004%2006%202024.pdf) --- ## Why choose Canonical for OpenSearch support * Up to 15 years support and security maintenance * Low total cost of ownership * Experts in the full open source stack --- ## OpenSearch Support Canonical offers 24x7x365 support for your OpenSearch application. Keep your production environment bug-free and secure with our experts' help. --- ### Technical support Your data, our expertise. Included in the Ubuntu Pro pricing is phone and ticket support for OpenSearch. Canonical uses the follow-the-sun support model to ensure 24/7 coverage so that your issues are resolved quickly. --- ### Full-stack support As the publisher of Ubuntu, Canonical uniquely supports the full stack. Complex issues in enterprise data platforms require analysis and fixes all the way down the stack. Get a single solution for best in class support — with no loose ends. --- ### 15 years of security Not every organisation is willing or able to upgrade their critical data infrastructure on a regular basis. With Canonical, your service stays secure for up to 15 years with no need for major upgrades. --- ### Fast response time We guarantee 1 hour response time for the most critical issues. Our expertise underpins your Service Level Agreement (SLA). --- [Get support](https://canonical.com/contact-us) --- ## Multiple packaging formats We provide maintained and supported OpenSearch packages in both snap and container formats: --- ### Snaps Get snaps for added confinement and atomic updates on all major [Linux distributions](https://snapcraft.io/docs/distro-support). Our OpenSearch-only snap offers the smallest possible footprint and attack surface. --- ### Containers We deliver OCI-compliant images for your containerized environment. We provide a fully-supported OpenSearch-only container. --- ## Managed services for OpenSearch Streamline the otherwise burdensome and time-consuming operational service delivery of high-volume, data-intensive applications by offloading your OpenSearch production environment's design, implementation and management to Canonical experts. --- ### Go further Focus on your core business by outsourcing OpenSearch operational management. With managed services from Canonical, our engineers deploy and manage your OpenSearch solution efficiently and securely – in your cloud tenancy or physical data centre. --- ### Backed by an SLA Canonical delivers through a global, follow the sun team, with deep expertise on OpenSearch operational service delivery. Your service is backed by industry leading compliance and SLA guarantees. --- ### Firefighting support The best alternative to fully managed services. Our experienced engineers work alongside your team to help resolve your most critical issues. You continue to manage your own environments. --- [Explore Managed OpenSearch Solutions ›](https://canonical.com/data/opensearch/managed) --- ## OpenSearch Consulting Canonical offers advisory services on the design and deployment phase to ensure we collaborate and co-create data solutions that fit and solve your use case needs. --- ### OpenSearch platform architecture consulting Work with a Canonical platform architect to design the open source data solution that works best for you. Design services covering requirements analysis, environment planning, initial dimensioning and solution design. Fully documented and aligned with your needs. --- ### OpenSearch platform deployment service Canonical engineers deploy Charmed OpenSearch to the cloud or data centre of your choice. Kubernetes and air-gapped environments supported. --- [Download the datasheet ›](https://assets.ubuntu.com/v1/6dc3440a-Charmed%20OpenSearch%20-%20Datasheet%20-%20amended%2004%2006%202024.pdf) --- ## Training Canonical offers comprehensive training for OpenSearch and Charmed OpenSearch. This program is designed to teach you everything you need to know to get started with and make the most out ofOpenSearch, with training delivered either in-person or virtually. --- [Contact us to get support for Charmed OpenSearch ›](https://canonical.com/contact-us) --- ## Come for OpenSearch support, get the full stack With Ubuntu Pro + Support for OpenSearch, you get an all-access pass to everything Canonical has to offer, including best-in-class open source solutions for enterprise data management and AI. Ubuntu Pro subscriptions are competitively priced per server, not per application. --- [Learn more ›](https://canonical.com/mlops/kubeflow) --- [Learn more ›](https://canonical.com/data/spark) --- [Learn more ›](https://canonical.com/mlops/mlflow) --- [Learn more ›](https://canonical.com/data/opensearch) --- [Learn more ›](https://canonical.com/data/kafka) --- [Learn more ›](https://canonical.com/data/mongodb) --- [Learn more ›](https://canonical.com/data/postgresql) --- [Learn more ›](https://canonical.com/data/mysql) --- ## Learn more about OpenSearch [Large Language Models (LLMs) Retrieval Augmented Generation (RAG) using Charmed OpenSearch](https://canonical.com/blog/vector-database-large-language-models-opensearch) Retrieval-augmented generation (RAG) is a method that enables users to converse with data repositories. It can improve data retrieval, enhance knowledge sharing, and enrich the results of your LLMs to give more contextually relevant, insightful responses. --- [Vector databases for generative AI applications](https://ubuntu.com/engage/vector-databases-generative-ai) Improving the relevance of your LLM application by leveraging Charmed Opensearch’s vector database --- [Discuss your needs with our team ›](https://canonical.com/contact-us) --- OpenSearch is a registered trademark of Amazon Web Services. Other trademarks are property of their respective owners. Charmed OpenSearch is not sponsored, endorsed, or affiliated with Amazon Web Services. Close ### Talk to our OpenSearch® experts --- Fill in this form and a member of our team will be in touch shortly.