--- title: Support | MySQL description: Get support for MySQL from Canonical, the experts in open source. We provide ticket, phone and screen sharing support for up to ten years per release track. url: https://canonical.com/data/mysql/support?format=md keywords: MySQL, support --- # Comprehensive MySQL support, from open source experts Our SLA-backed support options range from security maintenance for your debs, snaps and containers up to Managed MySQL on your private infrastructure or your cloud tenants. Our support goes beyond MySQL server to cover the extensions and tools you typically install with MySQL, such as MySQL router, xtrabackup and more. [Contact us](https://canonical.com/contact-us) [Download the datasheet ›](https://pages.ubuntu.com/rs/066-EOV-335/images/Charmed MySQL datasheet.pdf?version=0) --- ## Why choose Canonical for MySQL support * Advanced automation for private and public clouds * Up to 10 years of support and security maintenance * Experts in the full stack --- ## MySQL support options --- ### Security maintenance We will provide you with regularly maintained MySQL packages either in deb, snap or container format for up to 10 years per release track. [Subscribe now ›](https://ubuntu.com/pro/subscribe) --- ### Ticket and phone support In addition to security maintenance, our experts will respond to your critical support requests in under an hour to help you keep your system up and running. You can choose between 24/7 or 24/5 to better suit your needs. [Subscribe now ›](https://ubuntu.com/pro/subscribe) --- ### Firefighting support With firefighting support, our dedicated staff will get on a video call with you to help you diagnose and resolve your MySQL issues while you keep full control over your infrastructure. [Learn more about firefighting support ›](https://ubuntu.com/managed/firefighting-support) --- ### Managed MySQL Our database team manages all your Day 2 operations, from observability to upgrades. We handle all issues, and consistently reinforce the security of your environment. [Learn more about our Managed MySQL offering ›](https://canonical.com/data/mysql/managed) --- ## Multiple packaging formats We provide maintained and supported MySQL packages in the most popular formats: --- ### Debs We offer deb packages for a seamless integration with your Ubuntu installations. Our MySQL debs help you: --- * Deploy a working MySQL instance in a single command (`sudo apt install mysql-server`) * Easily add some of the most used packages and tools such as [xtrabackup](https://packages.ubuntu.com/noble/percona-xtrabackup) and [MySQLTuner](https://github.com/major/MySQLTuner-perl/tree/master) --- ### Snaps Get snaps for added confinement and atomic updates on all major [Linux distributions](https://snapcraft.io/docs/distro-support). We support two options: --- * MySQL-chiselled snap for the smallest possible footprint and attack surface * MySQL snap for a complete solution integrating the most popular MySQL plugins, backup and monitoring tools --- ### Containers We deliver OCI-compliant images for your containerized environment. We provide several supported options: --- * MySQL-[chiselled](https://documentation.ubuntu.com/rockcraft/en/latest/explanation/chisel/#chisel-explanation) rock for the smallest possible footprint and attack surface * MySQL [rock](https://documentation.ubuntu.com/rockcraft/en/latest/explanation/rocks/) for a complete solution integrating the most popular MySQL plugins, backup and monitoring tools --- ## MySQL consulting Canonical offers advisory services to help you design, deploy and experiment with MySQL solutions that fit your needs in terms of security, features, high availability, scalability and observability. * ### Deliver detailed design recommendations Our experts will work with you to understand your requirements and to define the design of your MySQL deployment. Our proposed design can cover the full stack from hardware dimensioning up to the optimal application settings. * ### Deliver Proof of Concept Canonical engineers can deploy our MySQL stack to the cloud or data center of your choice. Bare metal nodes, virtual machines, Kubernetes and air-gapped environments are all supported. [Contact us](https://canonical.com/contact-us) --- ## MySQL training Canonical offers comprehensive training for the MySQL ecosystem. Ramp up your teams to make the most of MySQL and Canonical’s automation tooling, with training delivered either in-person or virtually. [Learn more about our training offers ›](https://ubuntu.com/training) --- ## Come for MySQL, get security and support for your entire stack With Ubuntu Pro, you get an all-access pass to everything Canonical has to offer, including best-in-class open source solutions for enterprise data management and AI. Ubuntu Pro subscriptions are competitively priced per server, not per application. [Learn more ›](https://canonical.com/mlops/kubeflow) [Learn more ›](https://canonical.com/mlops/mlflow) [Learn more ›](https://canonical.com/data/spark) [Learn more ›](https://canonical.com/data/opensearch) [Learn more ›](https://canonical.com/data/kafka) [Learn more ›](https://canonical.com/data/postgresql) [Learn more ›](https://canonical.com/data/mongodb) [Learn more ›](https://canonical.com/data/mysql) --- ## MySQL resources * ### [A guide to database cloud migration](https://ubuntu.com/engage/database-cloud-migration) Gain insights on how to succeed in migrating your most valuable assets, your data, to the cloud. * ### [A guide to data backups](https://ubuntu.com/engage/data-backups) Build a comprehensive backup strategy to meet your requirements in terms of data protection and recovery times. * ### [PostgreSQL vs MySQL webinar](https://ubuntu.com/engage/postgresql-mysql) Dive into the differences between the two most popular open-source databases and what those differences mean from a performance, operability and community engagement perspective. * ### [Navigating multi-cloud database deployments](https://ubuntu.com/engage/multicloud-database-mysql) Delve into advanced techniques for implementing robust replication and automatic failovers in MySQL. Explore our approach to deploying MySQL across multiple clouds. --- ## [Contact us to get support for Charmed MySQL ›](https://canonical.com/contact-us) --- “MySQL” is a trademark or registered trademark of Oracle. Other trademarks are property of their respective owners. Canonical's MySQL offerings are not sponsored, endorsed, or affiliated with Oracle. Close ### Talk to our relational databases' experts