--- title: Support | Apache Kafka description: Get support for Apache Kafka, from Canonical. 24/7 or weekday support and up to fifteen years security patching per release track. url: https://canonical.com/data/kafka/support?format=md --- # Support for Kafka Run Apache Kafka securely in your enterprise. Get 24/7 phone/ticket support for critical data infrastructure with Ubuntu Pro + Support. [Get Kafka support](https://canonical.com/contact-us) [Migrating enterprise Kafka workloads to Ubuntu ›](https://ubuntu.com/engage/migrate-kafka-workloads-from-rhel-to-ubuntu) --- ## Why choose Canonical for Kafka support? * Up to 15 years support and security maintenance * Low total cost of ownership * Experts in the full open source stack --- ## What our customers say --- > *We wanted one service provider for the whole on-premise cloud consisting not only of Kubernetes but also the Ceph storage solution, PostgreSQL and Kafka. These were all the services that were needed and with this we could have one joined-up approach* Michael Hawkshaw Mission Operations Infrastructure IT Service Manager, European Space Agency --- ## Our support offering for Kafka --- ### Technical support Your data, our expertise. Phone and ticket support for Kafka is included in Ubuntu Pro + Support pricing. Canonical uses the follow-the-sun support model to ensure 24/7 coverage so that your issues are resolved quickly. ### Full-stack support As the publisher of Ubuntu, Canonical uniquely supports the full stack. Complex issues in enterprise data platforms require analysis and fixes all the way down the stack. Get a single solution for best in class support – with no loose ends. ### 15 years of security Not every organisation is willing or able to upgrade their critical data infrastructure on a regular basis. With Canonical, your service stays secure for up to 15 years with no need for major upgrades. ### Fast response time We guarantee 1 hour response time for the most critical issues. Our expertise underpins your SLA. --- [Download the Ubuntu Pro datasheet](https://assets.ubuntu.com/v1/83834ab4-B%20Ubuntu%20Pro%20DS%2028.10.22.pdf) --- ## Multiple packaging formats We provide maintained and supported Kafka packages in both snap and container formats: --- ### Snaps Get snaps for added confinement and atomic updates on all major [Linux distributions](https://snapcraft.io/docs/distro-support). * Charmed Kafka and ZooKeeper snaps for a complete solution integrating monitoring and automation tools. --- ### Containers We deliver OCI-compliant images for your containerized environment. We provide two supported options: * Kafka and ZooKeeper-only regular containers. * Charmed Kafka container for a complete solution integrating monitoring and automation tools. --- ## Managed services --- ### Go further Focus on your core business by outsourcing Kafka operational management. With managed services from Canonical, our engineers deploy and manage your Kafka solution efficiently and securely – in your cloud tenancy or physical data centre. --- ### Backed by an SLA Canonical delivers through a global, follow the sun team, with deep expertise on Kafka operational service delivery. Your service is backed by industry leading compliance and SLA guarantees. [Read about Canonical's Managed Services ›](https://ubuntu.com/managed) --- ### Firefighting support The best alternative to fully managed services. Our experienced engineers work alongside your team to help resolve your most critical issues while you continue to manage your own environments. [Read about firefighting support ›](https://ubuntu.com/managed/firefighting-support) --- ## Consulting ### Kafka platform architecture consulting Work with a Canonical platform architect to design the open source data solution that works best for you. Design services covering requirements analysis, environment planning, initial dimensioning and solution design. Fully documented and aligned with your needs. --- ### Kafka platform deployment service Canonical engineers deploy Charmed Kafka to the cloud or data centre of your choice. Kubernetes and air-gapped environments are fully supported. [Explore pricing](https://ubuntu.com/pricing/consulting) --- ## Training ### Charmed Kafka training Get hands-on training with Kafka and Charmed Kafka, Canonical's distribution of Apache Kafka, in a three day workshop delivered remotely or on-site. [Get in touch](https://canonical.com/contact-us) --- ## [Contact us to get support for Kafka ›](https://canonical.com/contact-us) --- ## Come for Kafka support, get the full stack With Ubuntu Pro + Support for Kafka, you get an all-access pass to everything Canonical has to offer, including best-in-class open source solutions for enterprise data management and AI. Ubuntu Pro subscriptions are competitively priced per server, not per application. [Learn more ›](https://canonical.com/mlops/kubeflow) [Learn more ›](https://canonical.com/mlops/mlflow) [Learn more ›](https://canonical.com/data/spark) [Learn more ›](https://canonical.com/data/opensearch) [Learn more ›](https://canonical.com/data/kafka) [Learn more ›](https://canonical.com/data/postgresql) [Learn more ›](https://canonical.com/data/mongodb) [Learn more ›](https://canonical.com/data/mysql) --- ## Learn more about Kafka * [Kafka in the Canonical blog](https://canonical.com/blog/tag/kafka) Read articles about Apache Kafka from our blog * [Browse webinars](https://ubuntu.com/engage?tag=kafka&resource=webinar) Watch recent webinars delivered by our Kafka product and services teams * [Discuss your needs with our team](https://canonical.com/contact-us) Contact sales and make an appointment to meet with our Kafka solutions team to explain your needs in full --- Apache®, Apache Kafka, Kafka®, and the Kafka logo are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries. Close ### Talk to our Apache Kafka solution architects --- Fill in this form and a member of our team will be in touch shortly.