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Desktop and Embedded Linux Field Engineer

Office Based - Shanghai, China

Canonical Ubuntu is the world's leading Linux for software engineers, desktops, cloud and IoT. We bring open source to the world as a safe and secure platform for personal computing, and the launchpad for innovators, entrepreneurs, and scientists.

We work with the world's most significant silicon companies - Intel, AMD, Nvidia, Mediatek, Hisilicon, Samsung and more - to optimise Ubuntu on their next-generation chips. We also work with OEMs and ODMs - Dell, HP, Lenovo, Advantech, ADLink and many more - to ensure that Ubuntu works perfectly on their hardware.

We invite you to join Canonical as an Ubuntu Enablement Engineer. In this role, you will use your knowledge of Linux and hardware to represent Canonical with leading OEMs, ODMs, and silicon partners to deliver the best user experience of Ubuntu on partner hardware. Your work will improve Ubuntu for millions of users.

This fast-paced environment requires excellent time management, insightful debugging, critical thinking, problem-solving skills and deep knowledge of the Linux system.

Key responsibilities

Work closely with partners on platform bring up
Debug and prioritize issues, escalate to engineering teams where needed
Facilitate communication between Ubuntu, firmware and hardware engineering teams
Build and maintain working relationships with partners
Conduct root cause analysis, collect and organize details to reproduce and explain results
Provide fast response times and estimated time lines for resolving technical issues
Plan, build and deliver Ubuntu ecosystem technical training to Canonical's partners
Design and provide factory support during production preparation and run
Occasional international travel to the EU, USA, Taiwan and China

Required skills and experience

A Bachelor or higher degree in STEM, preferably Computer Science or Electrical Engineering
Good interpersonal skills for collaboration and customer engagements
English written and verbal communication skills
Linux kernel, boot and system-level architecture skills
Linux debugging and resolution abilities
Ability to be productive in a globally distributed team
Ability to learn fast to work on cutting edge technologies

Desirable skills and experience

Experience with system firmware, including UEFI, ACPI, DSDT, boot loaders, device firmware
Experience debugging power management on PCI ASPM, SATA ALPM, low power profiles
Experience in board design, bring up, and validation
Experience with electrical engineering design tools (e.g. schematic capture, layout)
Computer architecture knowledge of x86, ARM, RISC-V
Familiarity with Ubuntu development model
Shell/Python scripting skills

What Canonical offers:

Personal learning and development budget
Annual compensation review
Recognition rewards
Annual leave
Priority Pass for travel

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world’s best free software platform.Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

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Desktop and Embedded Linux Field Engineer

Office Based - Shanghai, China

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First Name Last Name Email Phone Resume Cover Letter Describe your experience debugging device firmware - UEFI, ACPI, BIOS, bootloaders, Linux kernel. Describe your experience working with Linux on desktops and embedded devices Describe your Linux software engineering experience What was your bachelor's university degree result, or expected result if you have not yet graduated? Please include the grading system to help us understand your result e.g. ‘85 out of 100’, ‘2:1 (Grading system: first class, 2:1, 2:2, third class)’ or ‘GPA score of 3.8/4.0 (predicted)’. We have hired outstanding individuals who did not attend or complete university. If this describes you, please continue with your application and enter ‘no degree’.

Universities around the world score degrees in different ways. Please indicate your result, or expected result if you are close to graduation, along with information about the grading system.

How did you perform in mathematics at high school? How did you perform in your native language at high school? We expect all colleagues to meet in person 2-4 times a year, at internal company events lasting between 1-2 weeks. We try to pick new and interesting locations that will likely require international travel and entry requirement visas and vaccinations. Are you willing and able to commit to this?

Please note that if you require any accommodation for travel that relates to a physical disability please do let us know during your hiring process and we will be happy to discuss your requirements further.

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