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Head of Customer Success

Home based - Worldwide

Help our customers elevate their open source practice and success

It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for for a Global Head of Customer Success to deliver on customer goals, business transformation, increase their utilization of open source, and ensure the engagement, success, retention, and growth of Canonical’s customers.

The Head of Customer Success must be action oriented, and motivated to drive growth across the globe in a fast-moving organisation. This is an exciting opportunity for a leader passionate about growing strong teams, open source software and customer success. We value:

A customer first attitude
Knowledge and passion for open source technology and infrastructure
Technology and SaaS experience
An ability to speak to technical customers in their language
Commitment to customer experience, across all customer segments from small to global strategic customers
Experience in onboarding, success planning, quarterly business reviews and escalation management
A track record of delivering success for your customers and for your organisation
Developing and growing talent and a track record building high achieving teams
Data-driven decision making, with a willingness to experiment and iterate
Bachelor’s or equivalent in Computer Science, STEM or similar
Written and verbal communication skills in technical discussions

What we offer

Work from home with global travel 2 to 4 weeks for internal and external events
An opportunity to help shape a company and products with a strong influence in the open source community
An inclusive work environment
Learning and development
Annual compensation review
Recognition rewards
Annual leave
Priority Pass for travel

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

#LI-Remote

Head of Customer Success

Home based - Worldwide

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First Name Last Name Email Phone Resume Cover Letter Describe the high point of your customer success career so far Describe your experience with Linux and enterprise infrastructure What was your Bachelors university degree result, or expected result if you have not yet graduated? Please include the grading system to help us understand your result i.e. ‘85 out of 100’, ‘2:1 (Grading system: first class, 2:1, 2:2, third class)’ or ‘GPA score of 3.8/4.0 (predicted)’. We have hired outstanding individuals who did not attend or complete university. If this describes you, please continue with your application and enter ‘no degree’.

Universities around the world score degrees in different ways. Please indicate your result, or expected result if you are close to graduation, along with information about the grading system.

How did you perform in mathematics at high school? How did you perform in your native language at high school? We expect all colleagues to meet in person twice a year, at internal company events. We try to pick interesting and new locations, so this requires international travel for a total of 2-4 weeks per year depending on your responsibilities. Are you willing and able to commit to this? Website LinkedIn Profile Please confirm that you have read and agree to Canonical's Recruitment Privacy Notice and Privacy Policy.

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