--- title: Introducing Firefighting Support description: Announcing Canonical's new enhanced cloud support service, offered in collaboration with the Managed Services engineering team url: https://canonical.com/blog/introducing-firefighting-support?format=md --- 1. [Blog](https://canonical.com/blog) 2. Article --- [agmatei](https://canonical.com/blog/author/agmatei "More about agmatei") on 2 July 2024 # Introducing Firefighting Support [managed services](https://canonical.com/blog/tag/managed-services) Share on:* [Facebook](https://www.facebook.com/sharer/sharer.php?u=https://www.canonical.com/blog/introducing-firefighting-support "Share on Facebook") * [Twitter](https://twitter.com/share?text=Introducing%20Firefighting%20Support&url=https://www.canonical.com/blog/introducing-firefighting-support&hashtags=ubuntu "Share on Twitter") * [LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://www.canonical.com/blog/introducing-firefighting-support&title=Introducing%20Firefighting%20Support "Share on LinkedIn") --- --- ## Newsletter signup Get the latest Canonical news and updates in your inbox. Work email: \*I agree to receive information about Canonical's products and services. By submitting this form, I confirm that I have read and agree to [Canonical's Privacy Policy](https://canonical.com/legal/data-privacy). Sign up ## New service provides enhanced cloud support from Canonical’s experts Canonical’s Managed Solutions team is proud to announce Firefighting Support, a new service for organisations that manage their infrastructure by themselves but need experts on call for troubleshooting needs. Firefighting Support provides managed-service-level support to customers who graduate away from fully managed services or are under security regulations too stringent to grant environment access to a third-party. The service, priced *per node per year*, enables you to: * Receive support from Canonical Managed Solutions engineers in high severity situations, in the shape of a video call, within **one hour** of the incident alert. * Embedded [Ubuntu Pro](https://ubuntu.com/pro) + Support, with all its benefits – all Firefighting Support packages include 24/7 Support for the supported products of choice at no additional fee. * Unlock non-operational packages and access consulting sessions with our engineers, who are able to guide you on topics that would not be otherwise covered by a managed service. * Get more peace of mind, with the knowledge that both the Canonical Support and the Canonical Managed Solutions teams collaborate to troubleshoot and sustain your tech stack. ## Ideal to transition to self-managed infrastructure In the current market, options for customers looking to transition out of a managed service are limited almost entirely to enterprise support, which often involves a completely different team of engineers that applies standard protocols for every incident. Firefighting Support proposes a different take for post-managed life: the same team that has managed the environment to the point of handover continues to provide enhanced support in high-severity situations. Because the team is already highly familiar with both the stack’s architecture and the customer’s business needs, the support continues to be highly personalised and makes the transition to self-management much smoother. ## A good choice for highly-regulated environments There are several situations where managed services are simply not a viable option. This is often due to security protocols, which can be internal (in the case of highly-confidential infrastructures) or external (in the case of government entities, which fall under stringent national regulations). Firefighting Support is a feasible and compliant solution that provides engineers with the same in-depth knowledge of the supported environment, but does not require them to connect to it. This enables customers to receive a managed-level support while simultaneously adhering to any security requirements they may have. To learn more about [Firefighting Support](https://ubuntu.com/managed/firefighting-support), [get in touch with our team](https://ubuntu.com/managed/firefighting-support#get-in-touch). #### Related posts --- [agmatei](https://canonical.com/blog/author/agmatei) 30 June 2024 ### [Managed Apps on Public Cloud: Why Operations Matter, Part II](https://canonical.com/blog/managed-apps-on-public-cloud-why-operations-matter-part-ii) Apps Ubuntu tech blog In the first part of this blog journey (I’d call it a post, but it’s actually two posts) we explored what operational excellence looks like in public cloud deployments. And while I do not want to spoil it for you, the main takeaway was that it is not easy and can become resource-intensive. With this ... --- [agmatei](https://canonical.com/blog/author/agmatei) 27 June 2024 ### [Managed Apps on Public Cloud: Why Operations Matter, Part I](https://canonical.com/blog/managed-apps-on-public-cloud-why-operations-matter-part-i) Apps Ubuntu tech blog You might be tempted to think that running an app on a public cloud means you don’t need to maintain it. While that would be wonderful, it would require help from the public cloud providers and ... --- [Kris Sharma](https://canonical.com/blog/author/krissharma) 4 February 2021 ### [What is Elasticsearch and how are enterprises using it?](https://canonical.com/blog/what-is-elasticsearch) Apps Ubuntu tech blog What does Netflix, eBay and Walmart have in common? They all use Elasticsearch. What is Elasticsearch? Elasticsearch is a real-time open-source distributed search and analytics engine built on top of Apache Lucene™, a fulltext search-engine library and developed in Java. Elasticsearch started as a scalable version of the Lucene open-sourc ...