Services

Commercial support for Ubuntu deployments

You can track existing issues and file new support incidents using the support login page.

Nobody understands Ubuntu better than Canonical. Canonical is the commercial sponsor of the project and we directly employ many of the leading developers of the distribution. So if you or your company is serious about deploying Ubuntu on the server or the desktop then you need to engage with Canonical's support team. It's the reassurance and back-up that real projects need.

The Service Level Agreement (SLA)

We recognise that many organisations that are using Ubuntu have a reasonable level of Linux expertise in-house. And we're not going to force anyone to take a contract just to use the software. That just would not be the Ubuntu way. So we have built an SLA and more importantly a team that complements your skills in-house. It's an Ubuntu expert at the end of the phone available when you or your business needs them depending on the type of contract you take.

You can view our standard SLA here
To contact us to discuss any aspect of your Support offering you can fill in this online form

Some Features of the Canonical Support Service

Free 'Landscape' Web-based Systems Management

'Landscape' allows you to register your machines through a simple web-based interface and from there manage the monitoring, updating and security of your entire Ubuntu network through a single point. Landscape represents a tremendous efficiency saving for any organisation with multiple machines whether on desktop or server. Landscape is available to all support customers at no extra charge. More on Landscape.

Enterprise peace of mind

Ubuntu provides enterprises with greater security, higher performance and more capability for substantially less money than proprietary alternatives. Thus, it is no surprise that an increasing number of IT Managers are adopting Ubuntu for their desktops and servers.

Ubuntu Server Edition offers you unprecedented ease-of-use, stability and value for money. With Ubuntu's extensive cross-platform support, you can configure the perfect solution and ensure that the expertise to keep it running, and make the most of it, is always on hand should you need it.

Enterprise-class support across the globe

Canonical Global Support Services are deployed around the world to enable a true 24x7 support infrastructure. Our 9x5 support is local to the supported user. Support requests are handled through telephone, e-mail and the web.

Canonical offers three types of production support: Desktop, Server and Thin Client/Cluster Support.

*Prices exclude locally applicable sales taxes and are charged per machine.

For more information on which package is best for you or your business, contact us.